Frequently Asked Questions

Browse our products, add them to your cart, and complete the secure checkout process using one of our accepted payment methods (Visa, MasterCard, American Express via Stripe or PayPal).

Yes, all payments are processed securely via Stripe for credit/debit cards and PayPal for direct payments. Both platforms use SSL encryption and adhere to PCI DSS compliance standards to protect your payment information.

Currently, we restrict transactions to customers located in the United States due to licensing agreements. However, if you're within the U.S., you can pay using Stripe (credit/debit cards) or PayPal.

You will receive instant access to your digital product via a secure download link after completing your payment, regardless of whether you pay with a credit card or PayPal.

Yes, we accept PayPal as a secure payment method. During checkout, simply select PayPal as your payment option and follow the prompts to complete your purchase. PayPal ensures a safe and reliable transaction process.

When you choose PayPal as your payment method, you'll be redirected to the PayPal platform to complete your transaction. Once payment is confirmed, you'll receive instant access to your digital product.

We offer refunds for technical issues, product errors, or duplicate charges within 7 days of purchase. Duplicate charges are refunded immediately with no time limit. Refunds for PayPal transactions will be issued directly to your PayPal account.

Files are available in PDF and ePub formats, depending on the product. The file size for each product is listed in the product description.

No, all purchases are licensed for personal use only. Redistribution or sharing is prohibited.

If you encounter issues downloading your file, please try the following steps:

• Check your spam folder for the backup email containing the download link.
• Ensure your device meets the technical requirements (e.g., compatible software for PDF/ePub files).
• Try downloading the file using a different browser or device.
• Contact our support team at support@testbanky.plus if the issue persists.

You may attempt to download the file up to 5 times within a 30-day period. After this, the download link will expire.

If you exceed the maximum allowed download attempts (5), the download link will no longer be valid. Please contact our support team for assistance in retrieving your product.

Yes, all our products are regularly reviewed and updated to ensure accuracy and relevance. You can trust that you're receiving the latest version available.

Occasionally, we run promotional offers and discounts. Subscribe to our newsletter or follow us on social media to stay informed about these opportunities.

While we primarily offer standardized digital products, you can contact us at support@testbanky.plus to inquire about custom requests. We'll do our best to accommodate your needs.

Our services are currently restricted to customers located in the United States due to licensing agreements and compliance requirements. We apologize for any inconvenience and hope to expand globally in the future.

If you lose your download link, check your email for the backup link sent during checkout. If you still cannot locate it, contact our support team, and we'll assist you in retrieving your product.

Yes, we offer a limited money-back guarantee for eligible cases, such as technical issues or product errors. Refer to our Refund Policy for more details.

You can reach our customer support team via:

• Email: support@testbanky.plus
• Phone: +1 (951) 239-7453
• Address: 30387 Redding Ave, Murrieta, CA 92563, USA

We strive to respond to all inquiries within 24 hours during business days.

If you discover inaccuracies or errors in the product, please notify us immediately by emailing support@testbanky.plus. We'll review the issue and provide a resolution, which may include a refund or replacement file.

Yes, we offer bulk purchase discounts for qualifying orders. Contact us at sales@testbanky.plus for more information and to discuss your requirements.

Our products are compatible with most devices that support PDF or ePub formats, including computers, tablets, e-readers, and smartphones. Ensure you have the appropriate software installed (e.g., Adobe Reader for PDFs, iBooks or Calibre for ePub).

After a successful payment, you will receive an order confirmation email containing your download link and other details. If you don't see this email, check your spam folder or contact our support team.

For technical assistance, please email us at support@testbanky.plus or call +1 (951) 239-7453. Our support team is here to help you resolve any issues promptly.

Since our products are delivered digitally and instantly, orders cannot be canceled once payment is completed. However, you may be eligible for a refund under our Refund Policy. Refer to our Refund Policy for more details.